Answers to your common questions

Frequently Asked Questions

Question about selling

When is my rent due?

Rent is always due on the 1st of the month. It is considered late as of midnight on the first. However, we give you a grace period until the 3rd. If rent is not received by midnight on the 3rd, it’s considered late and late fees will apply on the 4th.

How do I get my security deposit back?

The owner or property manager has 21 days from the last day of your lease to close out your account released funds and itemization.

Can I use my security deposit for last months rent?

Security deposits are NOT to be used as last month’s rent payment. The purpose of the security deposit is to pay for any damages caused by tenants or guest. If you don’t pay rent, including last month’s you’re subject to EVICTION.

Can I use my security deposit for last months rent?

Security deposits are NOT to be used as last month’s rent payment. The purpose of the security deposit is to pay for any damages caused by tenants or guest. If you don’t pay rent, including last month’s you’re subject to EVICTION.

How do I pay rent?

ACTIVATE YOUR TENANT PORTAL! You should’ve received an email with a log in link to activate your tenant portal. Within the portal you can make security deposits and rent payments. Email us at  if you need access.

You can also mail your rent to the following address:

  • 1200 E Capitol Dr
  • Shorewood, WI 53211

Rent must be RECEIVED NOT POSTMARKED by the date listed on your lease agreement or it will be considered late and late fees will apply.

I found a property I would like to rent, How do I apply?

Call our office for our rental application – 414-349-1238. A  version will be online soon! The application fee is 50.00 and it’s NON-refundable. Once you complete the application, you will be prompted to pay using a credit card..

What is your leasing criteria?

  • No prior evictions within the last 7 years
  • No Credit issues in the last 6 months
  • 3.5 times the rent in income
  • One year of good verifiable rental history with no late payments

I want or have a pet. What do I do?

It is ultimately the owner’s decision if they allow pets. However, most of our properties are pet-friendly. Please get in touch with the office at portfoliomanager@kivleyinvestments.com. The office will contact the owner and get the approval along with the pet deposit amount.

I am moving out, but my roommate wants to stay. What do I do?

This is a common situation and there are 2 ways to address it.

  • You can replace your current roommate. The new roommate would have to fill out an application and pay application fee of 50.00. He will have to qualify and the owner would have to approve the new applicant.
  • You can stay on the lease by yourself and amendment will be made and the previous roommate will be released from lease.

In both cases the security deposit is handled between the tenants and we will not release any deposits until lease term is done.

My lease expiration is coming and I want to move out. What do I do?

You are required to give a 30-day written notice. Once notice is received a set of move-out instructions will be emailed.

 

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