Answers to your common questions

Frequently Asked Questions

Question about selling

How quickly can you lease my property?

We understand that a vacant property costs you money. There are 2 main factors that get a property rented: PRICE AND CONDITION. If either one of those doesn’t match up to the current market, the property will not lease.

We assist you by:

  • Advising you on a marketable rent rate – set the price too high and your property will sit vacant or price it too low and you are leaving money on the table.
  • Getting the unit in “rent-ready” condition – We have a complete make ready staff.
  • Responding quickly to show the property when an inquiry is made – We respond to all leasing calls.

What type of properties do you manage?

We provide superior management of commercial, single-family homes, townhomes, condos, and apartments from a duplex up to apartment complexes of 50 units.

How do you control costs on repairs?

The majority of repairs are handled with our staff. Employing staff to handle repairs is not easy and not very common in the management industry, but it helps us control quality and cost. We take these savings and pass them onto our owners. Hiring a 3rd party vendor is easier, but costs can spiral out of control quickly.

How is your screening process for new tenants?

Thorough! We check credit, income, rental history, and criminal background. If an applicant cannot provide check stubs or is self-employed then we will review tax returns or bank statements to verify income.

How do you handle tenants?

We treat tenants like customers. Tenant turnover is costly to property investors. Our philosophy is to keep the tenant as long as possible which will increase the owner’s profit in the long run. Responding to repair issues quickly and answering tenants questions in a timely manner are important to us.

Who handles the middle of the night calls?

We do! We are on call 24 hours a day. Why worry you? That’s why you hired us! Most emergencies are prioritized and often can wait until the next day.

Can I reach you after hours?

Absolutely, we are available to our owners at any time. Many of our owners live outside the country and communicate easily via email or phone calls.

What types of reports do I get and how often?

Statements are posted by the 10th of every month to the owner portal. The owner will get an email notifying them the statement has been posted. We can easily customize any report to meet our owner’s needs.

A detailed income statement will be posted at the end of the year, along with a W1099.

Do you sell real estate?

We are licensed Realtors with over 20 years of experience. If you’re buying or selling, our experienced associates can help you. Check out www.remaxlakeside.com.

How and when do I get my funds?

Our contract requires that all net proceeds, less reserve and security deposits, be distributed to the owners on or before the 10th of every month. All proceeds are directly deposited into our bank account provided within the owner portal and you will receive an email notification letting you know transfer has been done.

 

What is your rent collection process?

Rent is due on the 1st and late on the 3rd. The eviction process is begun on the 4th unless you instruct us otherwise. We provide tenants with five ways to pay, including MasterCard, Visa, and auto-draft, so paying is easy.

 

How does your company handle evictions?

If a tenant stops paying and we placed the tenant, we will represent you for FREE. Although you are responsible for specific court costs, we will attend ALL hearings and file ALL necessary paperwork with the court. The filing fee is typical $95, decided by the JP courts. You are notified and kept abreast of all legal action, including court dates, 24/7 by our experienced team.

 

Do you offer 24/7 service?

Our clients and tenants can contact our head office during regular business hours. After business hours, there is an emergency/security hotline, which is set up to alert the property manager in-charge in case of an emergency situation. Depending on the situation, the property manager will contact both the owner and tenant immediately.

 

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